Experience

Technical support, systems troubleshooting, production workflows, and calm problem solving.

My professional background is rooted in technical systems, broadcast support, troubleshooting, production environments, and practical problem solving. The common thread has always been clear thinking, reliability, and helping complex work hold together.

Professional Roles

The work that built the foundation

Production Resource Group / VER

System Engineer

Los Angeles, CA | September 2016 – Present

Provide onsite technical support for major live broadcast and production environments.
Support hardware, software, quality control, and system configuration for broadcast production equipment.
Troubleshoot and configure systems used in live, near-live, and post-production workflows.
Deliver remote technical support for clients and internal teams as needed.
Help maintain operational reliability across setup, support, and issue resolution.

EVS Broadcast Equipment

Maintenance Engineer

New Jersey / Los Angeles, CA | May 2013 – September 2016

Delivered scheduled and emergency onsite technical support across client locations.
Supported major broadcast clients and mobile production environments.
Coordinated repair-related workflow and service support.
Assisted with quotes and purchase order preparation for repair activity.

Micro Center

Computer Technician

New Jersey | December 2010 – May 2013

Diagnosed and resolved computer hardware and software issues.
Guided customers toward practical technical solutions.
Built custom computer systems based on user requirements.

Core Skills

The capabilities that show up across the work

Technical Support & Troubleshooting

Diagnostics, repair coordination, hardware and software support, system configuration, and issue resolution across real-world environments.

Production & Broadcast Systems

Live support, near-live and post-production workflows, onsite support, remote support, equipment handling, and operational reliability.

Communication & Process

Client-facing support, clear communication, workflow thinking, and steady problem solving under pressure.

General Technical Foundation

Computer systems, assembly, setup, configuration, and practical cross-functional support.

Education

Academic background

Montclair State University
B.A. in English
Concentration in Creative Writing

Certifications

Professional credentials

CompTIA A+
CompTIA Network+
Microsoft MCP
Microsoft MTA
CIW Web Professional
OSHA General Industry

Résumé

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